Privacy Policy
Effective Date: 01/11/2024
Website: www.aubrey-james.com
Company: Aubrey James Real Estate Brokerage (referred to as “we”, “our”, or “us”)
This Privacy Policy explains how we collect, use, share, and protect personal information collected from users (“you”) through our website and services. By using www.aubrey-james.com, you agree to the practices described below.
1. Information We Collect
We collect the following types of personal and non-personal information:
- Personal Information You Provide:
- Full name, phone number, and email address (via forms, contact requests, registrations)
- Property preferences and investment interests
- Communication content (inquiries, consultations, service requests)
- Automatically Collected Information:
- IP address, browser type, device type, location (approximate)
- Pages viewed, time spent on site, referral links
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide and personalize our real estate services
- To respond to inquiries and schedule property viewings
- To send property updates, market insights, or investment opportunities
- To analyze website usage and improve user experience
- To comply with legal obligations and protect legal rights
You may opt out of promotional communications at any time.
3. Legal Basis for Processing (GDPR-Compliant)
If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:
- Your consent (e.g., newsletter subscription)
- Performance of a contract (e.g., responding to inquiries)
- Legitimate interest (e.g., analytics, marketing)
- Compliance with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your data only with:
- Trusted service providers (CRM systems, email platforms, analytics tools)
- Legal or regulatory authorities when required by law
- Business partners or affiliates involved in fulfilling your request or transaction
All third parties are contractually bound to protect your information.
5. Cookies & Analytics
We use cookies and third-party services (e.g., Google Analytics, Meta Pixel) to:
- Analyze traffic and user behavior
- Measure marketing campaign performance
- Improve website functionality
You can manage cookie preferences via your browser settings. Some features may not work properly if cookies are disabled.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Secure servers and firewalls
- SSL (Secure Socket Layer) encryption
- Role-based access controls
However, no system is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill the purposes described in this policy
- To comply with legal and regulatory obligations
- To resolve disputes and enforce our agreements
You may request deletion of your data at any time, unless legally required to retain it.
8. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Withdraw consent at any time
- Object to or restrict certain processing activities
- Request data portability (where applicable)
To exercise your rights, email us at privacy@aubrey-james.com.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside your local jurisdiction, including the UAE, Canada, and the UK. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.
10. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we learn that we’ve collected data from a child without parental consent, we will delete it promptly.
12. Policy Updates
We may revise this Privacy Policy occasionally. The most current version will always be posted on our website, with the updated Effective Date.
13. Contact Us
For any questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, contact:
Aubrey James Real Estate
Email: info@aubrey-james.com
Dubai • London • Toronto
www.aubrey-james.com